Privacy Policy PETPLAZA.COM.DO
Introduction
PETPLAZA.COM.DO knows that you care how personal information is used and how it is shared, and we appreciate your trust in us to do that carefully and sensibly. This Privacy Policy describes our policies and procedures regarding the collection, transfer, storage, disclosure and processing of your information when you access our website.
By visiting PETPLAZA.COM.DO, you agree and consent to the practices described in this Privacy Policy.
PETPLAZA.COM.DO is a brand of ProMascota SRL., a company registered in the Dominican Republic, RNC 132045122, with registered office at Av. Enriquillo #91, Urb. Real, National District, Dominican Republic.
What personal information do we collect?
The information we collect helps us personalize and continually improve your experience. We use it to handle orders, deliver products and services, process payments, communicate with you and recommend products of interest.
- Information you provide to us — when you search, buy, or contact customer service: your name, address, phone number, and email.
- Automatic information — IP address, browser type and version, operating system, purchase history, pages viewed. We may also use cookies for fraud prevention.
- Information from other sources — delivery address information from our courier partners to keep our records accurate.
What about cookies?
Our website uses cookies to distinguish you from other users and to personalize your experience. We use session cookies (which disappear when you close your browser) and persistent cookies (which remain on your computer for subsequent visits). You can set your browser to refuse all cookies, though some features may not function properly if you do.
You can find more information about cookies at www.allaboutcookies.org.
How do we share your information?
We are not in the business of selling your information to others. We share user information only as follows:
- Service Providers — companies that help us fulfill orders, process payments, and provide customer service. They may not use your information for other purposes.
- Business Transfers — in the event of a sale or acquisition of our business, customer information may be transferred as a business asset.
- Legal requirements — when required to comply with laws, enforce our Terms and Conditions, or protect the rights, property or safety of PETPLAZA.COM.DO or our users.
- With Your Consent — for any other sharing, you will be notified and given the opportunity to opt out.
How do we protect your information?
PETPLAZA.COM.DO has implemented security policies and technical measures to protect personal data against unauthorized access, misuse, or accidental loss. We use Secure Sockets Layer (SSL) and HTTPS to encrypt information you transmit. We transmit credit card numbers to payment processors but never store your card number. All employees with access to customer personal information are obliged to respect its confidentiality.
Third-party advertising and links
Our Website may include links to other sites. We do not provide personally identifiable customer information to these third parties. Their information practices are not covered by this Privacy Policy.
Access and modify your information
You can access and update your personal information through your account page. To access information not available in your account, please contact us at info@petplaza.com.do.
Data retention
If you close your account, we will retain some account information for up to 10 years for fraud prevention purposes, after which it will be permanently deleted. Accounts with no activity for 12 years will be fully removed.
Children
PETPLAZA.COM.DO does not sell products for purchase by children. If you are under 18, you may use PETPLAZA.COM.DO only with the involvement of a parent or guardian.
Notices and revisions
Our Privacy Policy may change as our business evolves. Any changes will be posted on this page. Unless stated otherwise, our current Privacy Policy applies to all information we have about you.
Contact
If you have any questions or concerns regarding your privacy please contact us at info@petplaza.com.do.
PetPlaza / ProMascota SRL
Av. Enriquillo #91, Urb. Real
National District, Dominican Republic
This Privacy Policy complies with Law No. 172-13 of December 15, 2013 on comprehensive protection of personal data.
Last updated: 2026-08-08
